JCPenney at Independence Mall in Wilmington, North Carolina offers a wide array of private, exclusive and national brands which reflect the company’s vision to be America’s shopping destination for discovering great styles at compelling prices.
There are no sales or promotions available at this time. Please check back at a later date.
Job Purpose: To educate and instruct associates on relevant product information and client service initiatives in order for the team to consistently deliver a personalized, fun, engaging, and unbiased shopping experience to clients that will drive sales and profit.
KEY RESPONSIBILITIES FOR THIS ROLE:
• Client Experience
- Proactively approaches clients in friendly manner to determine how they can best help find a product or service and close a sale
- Actively listens to client issues in a calm and agreeable manner to resolve problems and deliver an outstanding experience
• Company Programs
- Participates in and represent company programs that positively impact the business
- Offers Beauty Insider to all clients
• Team Development
- Actively participates as the Client Experience Leader (CEL)
- Coaches in the moment to enhance each associate’s ability to deliver a memorable and lasting experience through an emotional connection with client
• Learning Environment
- Frequently accesses training materials to learn new products and techniques to stay up to date for the client
- Seeks out and absorbs knowledge of products from Beauty Educator to deliver a memorable and lasting experience with clients
- Conducts ongoing group and individual training through the delivery of in-store agendas
- Assists in the orientation and certification of all new hires; accesses system and monitors training compliance to ensure the team is up to date on all learning materials
- Reviews sales and client service goals with Beauty Leader to identify opportunities in assigned area
- Helps set team’s direction to maximize sales and client service goals
• Performance Standards
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client service, profit, productivity, and attendance
This is a full time (35+) hour position w/ benefits.
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