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JCPenney

(P): 910-392-1400
http://jcpenney.com/

JCPenney at Independence Mall in Wilmington, North Carolina offers a wide array of private, exclusive and national brands which reflect the company’s vision to be America’s shopping destination for discovering great styles at compelling prices.

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CAREERS


Senior Education Consultant for Sephora inside JC Penney

Job Purpose: To educate and instruct associates on relevant product information and client service initiatives in order for the team to consistently deliver a personalized, fun, engaging, and unbiased shopping experience to clients that will drive sales and profit.

KEY RESPONSIBILITIES FOR THIS ROLE:

• Client Experience
- Proactively approaches clients in friendly manner to determine how they can best help find a product or service and close a sale
- Actively listens to client issues in a calm and agreeable manner to resolve problems and deliver an outstanding experience

• Company Programs
- Participates in and represent company programs that positively impact the business
- Offers Beauty Insider to all clients

• Team Development
- Actively participates as the Client Experience Leader (CEL)
- Coaches in the moment to enhance each associate’s ability to deliver a memorable and lasting experience through an emotional connection with client

• Learning Environment
- Frequently accesses training materials to learn new products and techniques to stay up to date for the client
- Seeks out and absorbs knowledge of products from Beauty Educator to deliver a memorable and lasting experience with clients
- Conducts ongoing group and individual training through the delivery of in-store agendas
- Assists in the orientation and certification of all new hires; accesses system and monitors training compliance to ensure the team is up to date on all learning materials

• Results
- Reviews sales and client service goals with Beauty Leader to identify opportunities in assigned area
- Helps set team’s direction to maximize sales and client service goals

• Performance Standards
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client service, profit, productivity, and attendance

This is a full time (35+) hour position w/ benefits.


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